Terms of Service

Heysub provides storefront, checkout, billing, and digital delivery tools. Payments are processed through ReservePay; Heysub manages the platform’s payment records, refund processes, disputes, and seller payouts.

Sellers are responsible for their offers, delivery obligations, product support, and rights to the content they sell. You must have legal capacity to accept these terms, give accurate account information, and complete identity and payout checks when requested.

Prices and payments are in Thai baht. The minimum paid transaction is THB 10; free products do not require a payment. The total price, any recurring charge, and applicable taxes must be clear before a buyer pays.

Sellers pay the fees for their selected plan and remain responsible for applicable tax obligations. Heysub deducts fees and adjustments from the seller balance. The pricing page and checkout show applicable charges; material fee changes will be communicated before they take effect.

Seller payouts are scheduled on Fridays for eligible available balances, with a standard minimum of THB 1,000. Amounts below that threshold carry forward. Identity verification and an accepted payout destination are required; the payment minimum is separate from the payout minimum.

Sales normally remain pending for at least seven days, and the first payout is subject to a 14-day hold from the first sale. Fraud reviews, disputes, reserves, or failed bank transfers may delay payment. Refunds, chargebacks, and other amounts owed may be deducted from future sales; sellers must repay any remaining negative balance.

Before checkout, sellers must disclose the billing interval, trial terms, cancellation process, and product refund policy. Card subscriptions may renew automatically; invoice-based subscriptions require payment of each invoice. Buyer cancellation normally stops the next renewal, with access continuing to the end of the paid period.

Cancellation does not by itself refund earlier payments. Buyers should contact the seller about the product and Heysub about payment issues. Heysub may process refunds or reversals where required by law, payment-provider rules, or a verified dispute. A full refund may revoke digital access. Refunded amounts and dispute-related charges can affect seller balances; a lost dispute carries a THB 300 fee.

Sellers keep ownership of their content and grant Heysub a non-exclusive licence to store, process, display, and deliver it as needed to operate the service. Sellers must hold the necessary rights and state any licence or access limits for buyers. A purchase grants the rights described in the offer, not ownership of the creator’s intellectual property.

Protect account access, API keys, and customer information. Authorise integrations and AI agents carefully: actions they initiate with your credentials are your responsibility. Follow the Acceptable Use policy and report suspected unauthorised access promptly.

Heysub is provided as is and as available, to the fullest extent permitted by law. We do not guarantee uninterrupted or error-free service, compatibility with every integration, or any level of sales, income, or other business result. External payment and network services may experience delays or failures.

These exclusions do not remove rights or obligations that applicable law does not allow us to exclude. They do not cancel our duties relating to payments, refunds, or seller balances under these terms.

To the extent permitted by law, Heysub excludes liability for indirect or consequential losses, including lost profits or business opportunities. This does not exclude liability that cannot lawfully be excluded or amounts properly owed under these terms. Sellers are responsible for losses arising from unlawful content, misleading offers, or their breach of these terms, subject to applicable law.

We may remove offers, restrict access, or hold payouts to address fraud, policy violations, legal requirements, or payment-provider restrictions. We will explain the reason when permitted and provide a route to request review through Help. Account closure does not erase outstanding payment, refund, dispute, confidentiality, or data-retention obligations.

Material changes will be communicated with their effective date. Thai law governs these terms, subject to mandatory protections that apply to you. Contact Heysub through Help to raise a concern or request review before escalating a dispute through the applicable legal process.

Read these terms together with the Privacy Notice and Acceptable Use policy. Heysub is provided by SYNORA LAB CO., LTD. (Head Office), tax ID 0105558102674.